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FAQ's

Shipping & Delivery

We ship worldwide from our warehouse in Brisbane, Australia.

All orders within Australia will be sent using Australia Post with your selected delivery method i..e Standard (4-6 Business Days) or Express (1-2 Business Days) . 

All International orders will be shipped either using Australia Post (Standard 10-15 Business Days) or Via DHL (2-5 Business Days).

For all information regarding shipping time frames and services, please see our full terms and conditions.

You have 2 options to track your parcel:

Have an account?
Log in to your account through the online store, check out the fulfillment status against your recent order. If the order has been fulfilled, click onto the order information & you can find your tracking information there.

If you don't have an account yet
As soon as your order has been fulfilled, you'll receive a shipping confirmation email. You will then be able to track your order through the tracking link on the email. If you haven't received an email yet, don’t stress! Your order will usually take around 1-2 business days to be dispatched.

*Please note, tracking can take around 24 hours to update after dispatch.

Returns

All orders are covered by our '30-Day Fit Guarantee'. If you don't absolutely love your new outfit, you can simply return it within 30 days of receiving your order to receive a full refund of the item/s you're returning (excluding delivery costs).

For all returns and exchanges you must contact us via email at contact@activehouse.com.au to be assisted with your return. 

All returns within 30 Days within Australia will receive free return shipping.

If your return exceeds the 30-Day returns period, please contact us regardless so that we may assist you in anyway possible. 

For all other inquiries, please see our full terms and conditions.

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