Cancellation of order is permitted without charge at any time before shipment. Please email email@example.com or slide in via the DM's on our Facebook messenger and Instagram account!
All products are guaranteed under a manufacturing warranty that covers the damage of the goods as the result of a manufacturing default only.
At all times Active House Apparel will make every effort to ensure full product ranges are in stock. In most cases, if the website displays a product as available, it is in stock, although this information is subject to constant change with purchases occurring. Should an item be temporarily out of stock, we will contact you and update the expected delivery date. If we are unable to provide the particular product requested, we will provide a store credit or refund as requested by you.
Delivery: Information, Costs and Shipping status
Upon purchase, you will be provided with an estimated arrival period for your delivery. This shipping period corresponds to the regular shipping time for your area. The indicated shipping time commences from the time of dispatch, which will usually be within 48 business hours of online purchase.
We use the Australia Post postage system, with domestic Australian orders. Both regular and express options are available for your purchase. Please indicate your preference whilst ordering online. We are not liable for delays once the product is in Australia Post's possession.
Regular Australia Post: 5-7 business days. Please allow for up to 10 business days before contacting Active House Apparel with this shipping option.
Express Australia Post: 1-3 business days. Please allow up to 7 business days before contacting Active House Apparel with this shipping option.
International Standard: 10+ business days. Please allow up to 14 business days before contacting Active House Apparel with this shipping option.
International Express: 2-4 business days. Please allow up to 7 business days before contacting Active House Apparel with this shipping option.
The cost of shipping incurred to the customers is dependent on the regional postcode unless otherwise stated during the checkout process. This includes any duties, tariffs or import taxes for international deliveries. These costs will be incurred by the customer on delivery to their nominated country.
If courier tracking is unavailable. Please email firstname.lastname@example.org contact us via on our Facebook messenger and Instagram account and we will endeavor our hardest to track down your package as soon as possible.
Conditions of delivery
Active House Apparel suggest you select a shipping destination that is suitable, and we recommend someone available to receive the delivery if possible. If unavailable to personally accept the delivery, you may wish to give 'the authority to leave if safe to do so'. If the delivery location is not deemed safe to leave unattended, a postal card will be left, instructing you to arrange a re delivery or pickup from your closest Post Office unless otherwise stated by the selected courier service.
A receipt of purchase will be emailed with all product deliveries unless otherwise specified by the customer. If you did not receive a receipt with your delivery please contact us to email you another, please use the order number you received with your online order confirmation for inquiries regarding your order.
Active House Apparel is dedicated to the consumer experience. We aim to deliver the highest level of satisfaction to our customers. Therefore many of our returns will be handled on a case by case basis to ensure the highest level of customer satisfaction is maintained. Should you wish to arrange a return, please contact us to arrange your return.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases, you will receive a refund much, much quicker. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
WHAT can be returned?
WHEN do items need to be returned by?
*Returns must be submitted within the allocated time period from the date of delivery. Only one free return per purchase/invoice number. Our free returns period is currently only available to Australian customers.
HOW do customers return items?
SHIPPING for returns?
*Returns must be submitted within the allocated time period from the date of dispatch. Only one free return per purchase/invoice number. Our free returns period is currently only available to Australian customers.
CREDIT for returns?
*Please note, this chart relates to approximate body measurements for each size. As the sizing of individual garments does vary, this chart should be used as a guide only.
If you do require a size exchange, once your item(s) are received, simply contact us again and we can then assist you in taking the next steps in processing an exchange.
|SIZE||WAIST (CM)||HIPS (CM)||INNER LEG (CM)|
|XS||67||91||81.3 - 86.4|
|XL||86||110||91.4 - 96.5|
|SIZE||OVERBUST (CM)||UNDERBUST (CM)||WAIST (CM)||HIPS (CM)|
|SIZE||AU/NZ SIZE||UK SIZE||US SIZE|
|SIZE||WAIST (CM) (CM)||HIPS (CM) (CM)||INSIDE SEAM LENGTH (CM)|
|S||79 - 84||94 - 99||83|
|M||84 - 89||99 - 104||83|
|L||89 - 94||104 - 109||83|
|XL||94 - 102||109 - 117||83|
|SIZE||CHEST (CM)||WAIST (CM)||HIPS (CM)|
|S||88 - 96||73 - 81||88 - 96|
|M||96 - 104||81 - 89||96 - 104|
|L||104 - 112||89 - 97||104 - 112|
|XL||112 - 124||97 - 109||112 - 120|